Another Good Story From LAX

Recently, I took my husband's aunt who is 81 (with Alzheimer’s) from LA to Philadelphia.  She was moving back to PA, so we had 2 HUGE bags, her walker, a cane and another carry-on.  Outside of the departure terminal, we found out that our flight was going to be 2 hours late in departing.

This is when Karen Howard came to help us with a wheelchair.  Karen was amazing.  She took control (physically) of our bags and the wheelchair.  She took us to the right person at the ticket counter and made sure that our bags were tagged and on their way.  Then, she took us though the security.  I would not have been able to navigate the ticket counter or security without Karen.  All the while, she was very calm and reassuring that all was well in her hands.

Karen left us at a restaurant near the gate.  She then went to our gate and found out that the gate had been changed.  She came back to the restaurant to tell us the new gate and when the plane was re-scheduled to depart.

Karen really went well beyond helping us with wheelchair assistance and we wanted you to know what an excellent job she did for us.  She made all the difference!  What could have been a very stressful experience went very smoothly thanks to Karen.
We hope you will let Karen know how much we appreciated her help and positive manner.

-Nancy F.

Congratulations Teshome

Teshome Andeta, G2 skycap at MSP, was awarded the most prestigious award at the MSP Airport today (The Dorothy Award).  Each year the Airport Foundation chooses 3 employees who are nominated by their peers.  Two Delta agents nominated Teshome.  This award was named after a lady who spent countless hours serving the passengers of the MSP airport.  He will be honored at the next Airport Managers Council meeting.  At that time, he will also be presented with a check for $1,000.

He humbly accepted the award.  We had also rounded up about 20 of his coworkers to share in the celebration. Ironically enough, one of our Ops Managers, Malik Dago, received this same award back in 2007.

We are very proud of Teshome and glad he's a valuable part of the G2 Team.  Again, Congratulations for an outstanding performance at MSP airport.

Click HERE to visit G2 Secure Staff's Website

Just a Few of Our Many Compliments

We just wanted to share some compliments that came our way recently.  We're so happy to hear from our customers and encourage them to write us after every encounter.  

Enjoy:

Doris B.

We are writing to you to commend Ms. Terri Coleman for the amazing job she did in helping to locate our lost shipment that arrived LAX.  For 13 days, she was in daily contact with us, advising what she had done and what responses, if any, she had received.  Due to her diligence and persistence, the shipment was finally located at Expeditors.  She called them three times and, after the third call, they found it in their warehouse and realized it was not theirs.  Her dedication and determination saved my customer having to re-order the equipment which would have jeopardized the delivery commitment to their own client.  American Airlines is fortunate to have such an employee who not only enjoys what she is doing, but gets results!
Sincerely,
Doris B.

Kim L.

My family flew out of Indianapolis on Saturday 4/28 and had Nicole help my father in a wheel chair. ( I believe her last name was Manning) We can't say enough great things about her. She was friendly, helpful, professional, and very courteous. She went out of her way to help in any way she could. Her help and kindness were a pleasant unexpected surprise.  We wanted to make sure she was recognized for such great service!

Best regards,

Kim L.

Karyn G.

Please be advised that Ms Chauhan provided the best care I have ever seen at LAX on April 18, 2012.  She went above and beyond the call of duty to ensure that my special needs brother in law not only reach his destination on time and safely, but that he feel comfortable and happy as she wheeled him to his flight.  I would love to expand on the details of outstanding care that she took last Wednesday morning if I am contacted.  There are countless frustrating and disappointing experiences we have at airports across the country....but this was not at all one of them.  There aren't enough words to express our gratitude to her for her kindness.  My family greatly appreciates what she did for us.

Please thank her again from us.

-Karyn

Anonymous

Hello,
I wanted to take the time to compliment an employee. I believe his name is Kendall Hayden. My wife has arthritic knees and had to e shuttled to and from the gate with a wheel chair. This employee showed exemplary skills and should be a model for others to use. He was pleasant and courteous going above and beyond what we were expecting. He showed that there was a difference in simply assisting in moving a person from one point to another to become a very pleasant part of the airport experience.

He should be commended.

-Anonymous

Click HERE to visit G2 Secure Staff's Website 

Nicest Man At MSP Airport

The MSP Badging office each quarter recognizes different individuals across company lines for those that either have done something in particular or overall have made an impression.  In total, 7 individuals stood out in different categories.

Our own Daniel Admasu was selected and recognized as the "Nicest Man at MSP."  He is a great support to our station here at MSP and G2 across the country in all that he does.  Please help in congratulating him.

Click HERE to visit G2 Secure Staff's Website

A good Letter from David

Below is a letter written to us regarding one of our employees at the LAX station. Enjoy!

I would very much like to extend my gratitude for one of your employees. While commuting through the LAX airport I noticed that my passport was missing from my bag and had likely fallen out at some point during my inbound flight. My guess that it was probably in the baggage compartment of my inbound flight at the American Eagle terminal. I am Pilot and was starting a trip late that evening. I am required to carry my passport at all times while working so this could have easily impacted my trip to Chicago that night possibly disrupting the travel plans of over 180 travelers.

I encountered Oscar at the steps of terminal 5 upon arriving by bus from the American Eagle terminal. During this time I noticed that the passport was missing and that I needed to return back to the terminal to look. I was pretty much in panic mode at this point mulling over the many ramifications of a lost passport. He informed me that the bus would be back in twenty minutes. After thinking about it for a second and sensing my concern he started making calls to get the bus back immediately. He then gave a number to me that he thought might be helpful.
The number was to American Eagle Dispatch. As it turns out this was the key to the whole outcome. Upon speaking to someone at American Eagle, they informed me that the airplane that had brought me in was getting ready to depart and it was too late to check for it. After a bit of begging they put me on hold and upon returning he informed me that they went ahead and checked and did find the passport.
To say the least I was so relieved. By being involved, interested and acting quickly Oscar made the quick recovery of my passport happen. I am very impressed by this individual. In a era of forever declining customer service Oscar stands far above the crowd. In addition to saving my customers that evening he saved me from the expensive and time consuming task of replacing my passport. I am extremely grateful.

Sincerely,

David S.