Recently, I took my husband's aunt who is 81 (with Alzheimer’s) from
LA to Philadelphia. She was moving back to PA, so we had 2 HUGE bags,
her walker, a cane and another carry-on. Outside of the departure
terminal, we found out that our flight was going to be 2 hours late in
departing.
This is when Karen Howard came to help us with a wheelchair. Karen
was amazing. She took control (physically) of our bags and the
wheelchair. She took us to the right person at the ticket counter and
made sure that our bags were tagged and on their way. Then, she took us
though the security. I would not have been able to navigate the ticket
counter or security without Karen. All the while, she was very calm
and reassuring that all was well in her hands.
Karen left us at a restaurant near the gate. She then went to our
gate and found out that the gate had been changed. She came back to the
restaurant to tell us the new gate and when the plane was re-scheduled
to depart.
Karen really went well beyond helping us with wheelchair assistance
and we wanted you to know what an excellent job she did for us. She
made all the difference! What could have been a very stressful
experience went very smoothly thanks to Karen.
We hope you will let Karen know how much we appreciated her help and positive manner.
-Nancy F.
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