Just a Few of Our Many Compliments

We just wanted to share some compliments that came our way recently.  We're so happy to hear from our customers and encourage them to write us after every encounter.  

Enjoy:

Doris B.

We are writing to you to commend Ms. Terri Coleman for the amazing job she did in helping to locate our lost shipment that arrived LAX.  For 13 days, she was in daily contact with us, advising what she had done and what responses, if any, she had received.  Due to her diligence and persistence, the shipment was finally located at Expeditors.  She called them three times and, after the third call, they found it in their warehouse and realized it was not theirs.  Her dedication and determination saved my customer having to re-order the equipment which would have jeopardized the delivery commitment to their own client.  American Airlines is fortunate to have such an employee who not only enjoys what she is doing, but gets results!
Sincerely,
Doris B.

Kim L.

My family flew out of Indianapolis on Saturday 4/28 and had Nicole help my father in a wheel chair. ( I believe her last name was Manning) We can't say enough great things about her. She was friendly, helpful, professional, and very courteous. She went out of her way to help in any way she could. Her help and kindness were a pleasant unexpected surprise.  We wanted to make sure she was recognized for such great service!

Best regards,

Kim L.

Karyn G.

Please be advised that Ms Chauhan provided the best care I have ever seen at LAX on April 18, 2012.  She went above and beyond the call of duty to ensure that my special needs brother in law not only reach his destination on time and safely, but that he feel comfortable and happy as she wheeled him to his flight.  I would love to expand on the details of outstanding care that she took last Wednesday morning if I am contacted.  There are countless frustrating and disappointing experiences we have at airports across the country....but this was not at all one of them.  There aren't enough words to express our gratitude to her for her kindness.  My family greatly appreciates what she did for us.

Please thank her again from us.

-Karyn

Anonymous

Hello,
I wanted to take the time to compliment an employee. I believe his name is Kendall Hayden. My wife has arthritic knees and had to e shuttled to and from the gate with a wheel chair. This employee showed exemplary skills and should be a model for others to use. He was pleasant and courteous going above and beyond what we were expecting. He showed that there was a difference in simply assisting in moving a person from one point to another to become a very pleasant part of the airport experience.

He should be commended.

-Anonymous

Click HERE to visit G2 Secure Staff's Website